SERVICE TERMS & CONDITIONS
1. Dove Tours Private Limited Is a tour & travel organizer and’ or their representative’s act’s only as agents for hotels, transportation or other related services as per contract while exercising the finest possible care.
2. We do not own or operate any airline’ railway, surface transportation, shipping, coach, company, hotels or any other related services mentioned in the contract therefore we will not be responsible for any improper services provided by any of the above including guides, for any injury, death, loss or damage is caused by the act or default of the management or employees of any hotelier, airline, shipping company, coach owner, who are the companies independent contractor arising-outside our normal selection and inspection process.
3. Dove Tours Private Limited and or their agents shall in no circumstances whatsoever be liable or responsible to the client or any person traveling with him for irregularity, death, sickness, injury, accident, loss, damage, delay, discomfort to person, property or otherwise in connection with any accommodation, transportation adventure or’ wildlife programme resulting directly or indirectly for natural calamities, acts of Governments, breakdown of strikes, wars, civil disturbances, thefts or any delay or change in the itinerary’ schedule beyond Dove Tours Private Ltd ‘s control nor will Dove Tours Private Ltd. and their associates accept responsibility for losses or additional expenses due to delay or changes in plans’ itinerary’ schedule caused by any of the aforementioned foregoing persons.
4. Dove Tours Private Limited reserves the full right at any time.
- To make alterations / changes / substitutions in the similar class or vary or withdraw any services mentioned in the contract / itinerary including hotels, transportation, adventure wild life activity if it is deemed advisable or necessary.
- To cancel the contract / tour prior to the date of departure and if it does so its liability shall be limited to refunding all moneys paid by the client without payment of any interest.
- To refuse to accept or retain any person as a member of the tour at any time.
5. Cost mentioned in the Contract / Agreement / Itinerary / Confirmation does not include any additional stay in the hotel or up gradation of room category or transport, any additional sightseeing or usage of vehicle, any personal expenses or any additional service not mentioned in the itinerary /agreement / contract and any such extras will be on the clients account which has to be paid & settled directly by the client before departure.
6. Rates or price quoted in the itinerary are calculated at the prevailing rates and are subject to change without any prior notice in case of currency fluctuation increase in the cost of fuel charges, change in any related tax structure, sudden change in any related hotel tariff, Air / Rail / Bus / Entry ticket cost increases or transport cost increase due to change of route, alteration of itinerary’ programme or change in the number of the tour member’s necessitated by factors beyond our control before the date of departure of even during the tour. Whatever applicable all such increases must be paid in full before departure.
7. Booking once confirmed is non-transferable.
CANCELLATION POLICY All cancellation has to be sent to us during office hours (Mon – Fri /1000Hrs 1700Hrs) only by Email/Fax and charges will be applicable as per the following:
1. Clear 30 days prior to the date of arrival: @ undefined 2500.00 or USD 100 (for foreigner) Per Pax.
2. 29 to 15 days prior to the date of arrival: 25% of the total service cost + applicable GST
3. 14 to 07 days prior to the date of arrival: 50% of the total service cost + applicable GST
4. 06 to 03 days prior to the date of arrival: 75% of the total service cost + applicable GST
5. Less than 03 days prior to the date of arrival including No Show: 100% of the Total service Cost.
6. Subject to individual cancellation policy of the respective service providers associated with the booking.
7. Cancellation Refund will be processed within15 days from the date of cancellation and will be sent to you only by Bank Transfer after deducting the bank charges.
Kindly note that in case of New Year /Christmas or special holidays season , there will be no refund and 100% cancellation charge will be applicable